RETURNS AND EXCHANGES

Return and Exchange Policy

The most important aspect of our business is customer satisfaction; at The Pink Room, we are devoted to ensuring our customers receive the best quality items so that we may keep purchase returns and exchanges to a minimum. The Pink Room carefully chooses each item of its merchandise to bring you the best selection and style and offer you the highest level of customer satisfaction possible, every time your shop with us. However, we realize that returns and exchanges are a normal part of the course of business. To that extent, we ask that you carefully read the following policy in the event you find it necessary to return or exchange an item purchased from us.

You may not return:

  • SALE/CLEARANCE items, cosmetics, JEWELRY, lingerie, socks, sunglasses, scarves, headbands, hairbows, hats, belts and gift certificates
  • All sales on SALE/CLEARANCE items are FINAL
  • Anything purchased at a discounted price of 20% off or more is a FINAL SALE and is not eligible for return.
  • All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.

If you are not satisfied with your purchase, you may return an UNWORN item within fourteen (14) days from the date of sale, and request an exchange or store credit.

To make your return:

  • You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
  • In order to make a return, please refer to our Return Policy below to ensure that your return meets the criteria stated.

To facilitate an exchange or store credit, the following conditions and regulations apply:

  • Items must be in perfect condition, meaning they must be UNWORN (not used for purposes other than trying on the garment), with the original tags attached, and in the original packaging.
  • Items must be free of marks, scents, spots, scratches or any physical or alteration damage. In order to keep items in their original condition, we suggest that when trying on garments, please be freshly bathed and do not apply any kind of body lotion, deodorant, oils, powders, perfumes, make up, or beauty products that could be transferred to the garment through bodily contact.
  • For obvious hygienic reasons, panties and any other items that have a direct contact with the crotch area, or direct contact with the breast area such as adhesive bras, are not eligible for return.
  • Be aware that the maximum number of exchanges is two (2) times from the original purchase.
  • Shipping fees on your original order are not refundable for reasons of product dissatisfaction; the customer is responsible for the return shipping fee of any such item. However, if the reason for return is a quality issue we will reimburse the cost of return shipping fees.
  • Specially marked items that are on sale or on clearance are non-refundable; sales on these item are final.

Please observe the following recommendations when trying on garments, in order to keep your purchase eligible for return or exchange:

  • Be aware that your purchase may be augmented with delicate material, such as lace, cotton lining, etc., or may be constructed of fine material itself, such as Lycra, Spandex, or other lighter materials. Therefore, we ask that you remove all jewelry prior to trying on your purchase, and also make sure you are not using your fingernails or other sharp instruments to help to close or adjust the garment.
  • If you are in post-surgery recovery, please be sure to cover any and all parts of your body that were subject to operation to prevent any spotting or discoloration of the garment. Also, we kindly ask for sanitary reasons that you use underwear when trying on your purchase.

The most important aspect of our business is customer satisfaction; at The Pink Room, we are devoted to ensuring our customers receive the best quality items so that we may keep purchase returns and exchanges to a minimum. The Pink Room carefully chooses each item of its merchandise to bring you the best selection and style and offer you the highest level of customer satisfaction possible, every time your shop with us. However, we realize that returns and exchanges are a normal part of the course of business. To that extent, we ask that you carefully read the following policy in the event you find it necessary to return or exchange an item purchased from us.

You may not return:

  • SALE/CLEARANCE items, cosmetics, JEWELRY, lingerie, socks, sunglasses, scarves, headbands, hairbows, hats, belts and gift certificates
  • All sales on SALE/CLEARANCE items are FINAL
  • Anything purchased at a discounted price of 20% off or more is a FINAL SALE and is not eligible for return.
  • All merchandise must be returned unworn, unwashed, and with original tags attached. Shoes must be returned in their original shoe box without damage to the box. If you return items that have been tried on and they have make up on them, they will not be accepted as a return and the items will be sent back to you.

If you are not satisfied with your purchase, you may return an UNWORN item within fourteen (14) days from the date of sale, and request an exchange or store credit.

To make your return:

  • You are responsible for the shipping and handling of the returned item. Original and return shipping fees are non-refundable.
  • In order to make a return, please refer to our Return Policy below to ensure that your return meets the criteria stated.

To facilitate an exchange or store credit, the following conditions and regulations apply:

  • Items must be in perfect condition, meaning they must be UNWORN (not used for purposes other than trying on the garment), with the original tags attached, and in the original packaging.
  • Items must be free of marks, scents, spots, scratches or any physical or alteration damage. In order to keep items in their original condition, we suggest that when trying on garments, please be freshly bathed and do not apply any kind of body lotion, deodorant, oils, powders, perfumes, make up, or beauty products that could be transferred to the garment through bodily contact.
  • For obvious hygienic reasons, panties and any other items that have a direct contact with the crotch area, or direct contact with the breast area such as adhesive bras, are not eligible for return.
  • Be aware that the maximum number of exchanges is two (2) times from the original purchase.
  • Shipping fees on your original order are not refundable for reasons of product dissatisfaction; the customer is responsible for the return shipping fee of any such item. However, if the reason for return is a quality issue we will reimburse the cost of return shipping fees.
  • Specially marked items that are on sale or on clearance are non-refundable; sales on these item are final.

Please observe the following recommendations when trying on garments, in order to keep your purchase eligible for return or exchange:

  • Be aware that your purchase may be augmented with delicate material, such as lace, cotton lining, etc., or may be constructed of fine material itself, such as Lycra, Spandex, or other lighter materials. Therefore, we ask that you remove all jewelry prior to trying on your purchase, and also make sure you are not using your fingernails or other sharp instruments to help to close or adjust the garment.
  • If you are in post-surgery recovery, please be sure to cover any and all parts of your body that were subject to operation to prevent any spotting or discoloration of the garment. Also, we kindly ask for sanitary reasons that you use underwear when trying on your purchase.

Return and Exchange Procedure

Each purchase that is shipped to you should contain a Return and Exchange Form that will require completion; in the event you do not receive the form with your purchase, click here to print the form.
To return an item, follow the instructions and complete the form and enclose it with the item(s) that you are returning. Please be sure to indicate if you prefer to receive a refund or make an exchange; if you choose the exchange option please list all the new items you would like to receive for your returned item(s).

No exchange or store credit will be given for items received without a valid Pink Room Return and Exchange Form.

Please allow ten business days for your return or exchange to be processed; we will notify you via e-mail of the status of your refund once we have received and processed the return item. You can also track the progress of your exchanges via this link to the UPS website. In order to improve our products and services we kindly ask you to complete the customer satisfaction section of the return and exchange form, which will allow us to better understand our customers’ needs and concerns.

Please use the following address for all your Returns and Exchanges:

The Pink Room – Web Returns/Exchanges
124 N College St
Auburn, AL, 36830
USA

If you have any questions please feel free to contact us by e-mail or call us at (334) 209-2504, Monday -Friday, 10:00am to 6:00pm CST.

The following highlights the succeeding events of the return or exchange process:

Returns

  • All items will be credited back to you at your purchase price in the form of store a credit.
  • Your store credit will be credited to you within approximately 4-5 business days after receipt of the purchased item and accompanying return form.
  • Initial shipping fees and return shipping costs are not refundable

Exchanges

  • There is no additional fee to ship your exchange to you (within the U.S)
    • A. Exchange goods with the same price as the original item will not generate an additional charge
    • B. If the returned item price is higher than the exchange item you will be credited with the difference
    • C. If the returned item price is lower than the exchange item you will charged with the difference

Please note that if an exchange item is shipped to you resulting in one of the following circumstances listed below, we will reimburse your shipping fees and you will not be responsible for the shipping costs of the corrected replacement merchandise; however, you must notify us within two (2) business days upon receipt of the exchanged merchandise.

  • Wrong item(s) sent to you
  • Quality defects
  • Incorrect item color(s)
  • Incorrect item style(s)
  • Incorrect item size(s)

In the event one of the above circumstances occurs and we are notified, we will check your claim against your Return and Exchange Form to verify an incorrect shipment.
We do not reimburse shipping fees for any international orders or for domestic orders that are returned to us due to any type of delivery refusal. The customer will be responsible for the re-shipment fees associated with a failed domestic delivery.

We at the Pink Room strive to create the utmost customer satisfaction, not only at your initial purchase, but throughout your entire shopping experience with us. We would therefore like to make the return and exchange process as simple and beneficial to our customers as possible. If you have any comments or suggestions to improve our procedure, please feel free to contact us. Thank you for your business and appreciate your contribution to help us better serve our customers every day.

Disclaimer

We are not responsible for health problems or allergies that may occur when using our merchandise. Our products are not intended to cure or treat an existing medical condition, health related problems or obesity.

Trouble with your order?

  • *Please inspect your order immediately upon receipt.   If you believe you have received DEFECTIVE merchandise you must contact our warehouse within 3 days of receipt.  NO EXCEPTIONS.
  • *If you were sent incorrect items or are missing items from your order please contact our customer service department at 334.209.2504 or customerservice@thepinkroom.com

Questions?

*Please e-mail us at customerservice@thepinkroom.com or call us  (Monday-Friday from 10:00-6:00 CST) at 334.209.2504